PETITION:It is a respectful and well-founded request that is presented for reasons of general or particular interest regarding the provision of a service, the acquisition of a product or the company's activities.

INQUIRY: This is a respectful request for information or copies of documents regarding the provision of a service, the acquisition of a product, or the company's activities. The inquiry corresponds to a type of request and, as such, is included within the letter "P" of the acronym PQRSDF.

COMPLAINT:It is a request that implies the expression of dissatisfaction or disagreement regarding the provision of a service, the acquisition of a product or the company's activities.

CLAIM:It is a request that implies a demand for the recognition of a right and the search for a solution to a situation that involves the provision of a service, the acquisition of a product or the company's activities.

SUGGESTION:It is a request that implies a proposal that seeks to improve the quality of the company's service, product and/or activities.

COMPLAINT:It is a request that implies the notification or awareness of potentially irregular conduct regarding the quality of the service, product and/or activities of the company.

CONGRATULATIONS: Expression of gratitude, satisfaction with the company's products, services or activities.